NEW Customer Care Hours

To better manage our Care team and provide optimal service for you, our Customer Care phone hours
will change as of Tuesday, November 1, 2016. This slight adjustment accounts for call patterns and allows us to more effectively staff our phone lines during peak hours.

The new hours as of November 1 are 7 am – 6 pm PT. Customer Care can be reached in the US at 877-627-4787 or 800-363-1890 in Canada.

Our email inbox at is monitored during business hours and we respond within 2 business days. It’s a great resource for non-urgent questions about your account, Univera programs, feedback, and more.

Remember, we are always available online at for enrollment and to place orders. Be sure to have your log-in information handy. is also designed to help you easily access product information and to manage your business from the Dashboard.

Our Seattle and Lacey Stores will maintain their established hours:

Lacey Retail Store: M-F 9am-4pm ——— 2660 Willamette Dr, Lacey, WA

Seattle Retail Store: M-F 9am-12pm, 1pm-6pm ——— 3005 1st Ave, Seattle, WA

Orders can also be faxed in to 877-627-4747 in the US and 800-363-8890 in Canada.

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